India’s integrated multi-brand car service provider, MyTVS is all set to provide a first-of-its-kind Service@Home facility from November 1, 2017 in Chennai. The home service facility will create a seamless experience for customers who want to get their car serviced but could not find the spare time to do so.
MyTVS, a division of TVS Automobile Solutions Private Ltd., has been on an expansion spree in India and re-branded its identity and repositioned its service centres as ‘service showrooms’ earlier this year. The unique facility will be rolled out in Bengaluru in a few months and expanded to other cities subsequently.
“Service@Home is a leap forward for us,’’ G. Srinivasa Raghavan, executive director, TVS Automobile Solutions Ltd. told The Hindu. “This [Car Talk] can diagnose and identify over 8,400 potential issues with the car,’’ he said. Out of these, about 500 types of service repairs that occur frequently could be attended at home, he added. This enabled connection of the physical service centres with the Service@Home solutions, he added.
The Service@Home facility is enabled by its own IoT (Interet of Things) platform, which shows that the company is focused on investing in tools, equipment, and technologies to redefine the experience of present-day customers. Moreover, the facility is front-ended by a full-equipped mobile vehicle loaded with requisite tool kits. A service advisor/technician will be attached to the mobile van. Car Talk is diagnostic application. According to Mr. Raghavan, Car Talk combines mobility, IoT, telematics and CRM (customer relationship management) to predict repairs before they occur, as reported by The Hindu.
Being a powerful application, Car Talk also has a uniquely conceptualised ‘parts on demand.’ Under this scheme, technicians would be able to place orders on their smartphones, which will be delivered within an hour and the services will also get completed within approximately two hours. A Service@Home technician typically could order from his mobile any spare part using this app. “That will be delivered to customer’s site within one hour and the service will be completed within 90-120 minutes,’’ according to a company statement.
“Since the CarTalk platform is integrated with a unique TechAssist Tool, it will help a technician access step-by-step the recommended repair procedures through his hand-held smart device and provide best quality service,’’ he added.
MyTVS has leveraged four emerging technologies to come up with Service@Home facility which include mobile technology, IoT (internet of things), telematics and big data. With about 20 vehicles, the company is aiming at providing service for 60-100 cars a day, which is definitely going to transform the marketplace. If the company would become successful in addressing the major issues and challenges at the site, customers would be able to avail car service facility anytime, anywhere in a hassle-free manner.